Awards & Recognition

Recognized for
excellence
See what critics are saying about Merrill Edge®
Kiplinger's 4.5 out of 5 stars. #1 for "Best Online Brokers" 2017 Footnote 3 Merrill Edge's Call Centers have been recognized by J.D. Power for providing "An Outstanding Customer Service Experience" Footnote 2 - J.D. Power
At Merrill Edge, we've been hard at work creating an investment experience to simplify your financial life—giving you access to the convenience of Bank of America banking and the investing insights of Merrill Lynch. And people are taking notice.

Received 5 out of 5 stars for "research" and "user experience"

Merrill Edge received 5 out of 5 stars for "research" and "user experience" by Kiplinger's Personal Finance, "Best Online Brokers" 2018. We also earned 4 out of 5 stars for "mobile app" and "tools."Footnote 3

One of the best online brokers

Merrill Edge received 4 out of 5 stars from Barron's 2019 Best Online Broker Survey 6 years in a row (2014-2019).Footnote 1 We also received 4.5 out of 5 stars for "Best for Mobile Traders" and the highest score among all brokers that were ranked in the "Best for Occasional Traders" category, earning 4.5 out of 5 stars.

An outstanding customer service experience

Merrill Edge has been recognized by J.D. Power by providing "An Outstanding Customer Service Experience" for Phone support for 8 years in a row.Footnote 2

One of the top global research firms
from 2011-2017

One of the most respected research organizations

BofA Merrill Lynch Global Research was named one of the top global research firms from 2011-2017 by Institutional Investor.Footnote 4

Learn more about our investment research

Rated best in class for online investing and banking by StockBrokers.com

Best in Class for "Customer Service"

  • Merrill Edge received Best in Class for "Customer Service" (2014, 2015, 2016, 2017, 2018)
  • Merrill Edge received 4.5 out of 5 stars - "Customer Service" (2016, 2017, 2018)

International Winner of Visionary Award

Merrill Edge was top-ranked globally by the Customer Service Institute of America and awarded an International Service Excellence Award in the Visionary category.Footnote 6 Learn more about The Customer Service Institute of America 2018 International Service Excellence Award winners
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Footnote 
Merrill Edge was one of 14 brokers evaluated in the Barron's 2019 Best Online Broker Survey, February 22, 2019. Barron's evaluated firms in — the trading platform, usability, mobile, research, education, news, information, international offerings and retirement/divided-related services—to rate the firms. Merrill Edge earned an overall score of 28 out of a possible 50. All costs assume customer has a minimum of $100,000 in assets with broker. Occasional Trader: six stock and two options trades per month. Assumes customer qualifies for 100 $0 stock trades per month through Preferred Rewards Platinum Honors. If not, occasional fee is $70.60 per month. Learn more at Who Are 2019's Best Online Brokers? popup Barron's is a trademark of Dow Jones & Co., L.P. All rights reserved. Reprinted with permission of Barron's. Rankings and recognition from Barron's are no guarantee of future investment success and do not ensure that a current or prospective client will experience a higher level of performance results and such rankings should not be construed as an endorsement.
Footnote 
J.D. Power 2018 Certified Contact Center ProgramSM recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit J.D. Power popup. The ranking or ratings shown here may not be representative of all client experiences because they reflect an average or sampling of the client experiences. These rankings or ratings are not indicative of any future performance or investment outcome. Participation in this survey was paid for by Merrill Lynch.
Footnote 
Merrill Edge was ranked 5 out of 8 online brokers by Kiplinger's Personal Finance's "Best Online Brokers" survey October 2018. To be included, firms had to offer online trading of stocks, ETFs, funds and individual bonds. Results based on ratings in the following categories: Total Commissions Score, Breadth of Investment Choices, Tools, Research, Ease of Use, Mobile Access, and Advisory Services. Learn more at Kiplinger's Personal Finance popup, October 2018 © 2018 The Kiplinger Washington Editors. Used under License. Merrill Edge provides access to research from BofA Merrill Lynch Global Research, CFRA (powered by S&P Global), Morningstar and others. The ranking or ratings shown here may not be representative of all client experiences because they reflect an average or sampling of the client experiences. These rankings or ratings are not indicative of any future performance or investment outcome.
Footnote 
Institutional Investor magazine announced BofA Merrill Lynch Global Research as one of the top global research firms from 2011-2018 based on surveys held throughout the year. The magazine creates rankings of the top research analysts in a wide variety of specializations, drawn from the choices of portfolio managers and other investment professionals at more than 1,000 firms. BofA Merrill Lynch Global Research is research produced by BofA Securities, Inc ("BofAS") and/or one or more of its affiliates. BofAS is a registered broker-dealer, Member SIPC popup, and wholly owned subsidiary of Bank of America Corporation. For more information about this award, go to Institutional Investor popup. Rankings and recognition from Institutional Investor are no guarantee of future investment success and do not ensure that a current or prospective client will experience a higher level of performance results and such rankings should not be construed as an endorsement.
Footnote 
Merrill Edge was evaluated as one of 16 online brokers in StockBrokers.com 2019 Online Broker Review published on February 20, 2019. StockBrokers.com evaluated brokers using 284 variables across 9 categories. The Best In Class rating recognizes brokers that ranked in the top 5 in that category. Learn more at StockBrokers.com popup. Rankings and recognition from StockBrokers.com are no guarantee of future investment success and do not ensure that a current or prospective client will experience a higher level of performance results and such rankings should not be construed as an endorsement.
Footnote 6 Merrill Edge was named the "Winner" in the Visionary category by the Learn more about the 2018 International Service Excellence Award winners from Customer Service Institute of America in 2018. The judging criteria is based on the balanced scorecard methodology, review of the organizations to determine if the customer is the focus of the business and how that is supported through culture, processes, procedures, training, hiring practices, and daily actions. Rankings and recognition from the Customer Service Institute of America are no guarantee of future investment success and do not ensure that a current or prospective client will experience a higher level of performance results and such rankings should not be construed as an endorsement. Merrill Edge pays a fee to participate in the judging process.

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