Awards & Recognition

Recognized for
excellence
See what critics are saying about Merrill Edge®
Kiplinger's 4.5 out of 5 stars. #1 for "Best Online Brokers" 2017 Footnote 3 Merrill Edge's Call Centers have been recognized by J.D. Power for providing "An Outstanding Customer Service Experience" Footnote 2 - J.D. Power
At Merrill Edge, we've been hard at work creating an investment experience to simplify your financial life—giving you access to the convenience of Bank of America banking and the investing insights of Merrill Lynch. And people are taking notice.

Kiplinger's Best Online Brokers 2017

Ranked #1 for "Best Online Brokers"

Merrill Edge was ranked #1 by Kiplinger's for "Best Online Brokers" 2017, earning 4.5 out of 5 stars overall. We also took the #1 spot for "Tools, Research and Mobile Access."Footnote 3

Barron's 2018 Best Online Brokers. 4 out of 5 stars.

One of the best online brokers

Merrill Edge received 4 out of 5 stars from Barron's 2018 Best Online Brokers Survey for 5 years in a row (2014, 2015, 2016, 2017, 2018).Footnote 1 We also were named one of the best online brokers in these key areas: Long-Term Investing (4 out of 5 stars), Investor Education (4 out of 5 stars), Mobile (4.8 out of 5 stars) and In-Person Service (4.5 out of 5 stars).

J.D. Power Contact Center Certification

An outstanding customer service experience

Merrill Edge's Contact Centers have been recognized by J.D. Power for providing "An Outstanding Customer Service Experience" for the Live Phone channel for 7 years in a row.Footnote 2

Ranked one of the top global research firms by Institutional Investor

One of the top global research firms
from 2011-2017

One of the most respected research organizations

BofA Merrill Lynch Global Research was named one of the top global research firms from 2011-2017 by Institutional Investor.Footnote 4

Learn more about our investment research

Rated best in class for online investing and banking by StockBrokers.com

Best in Class for "Customer Service"

  • Merrill Edge received Best in Class for "Customer Service" (2014, 2015, 2016, 2017, 2018)
  • Merrill Edge received 4.5 out of 5 stars - "Customer Service" (2016, 2017, 2018)

Recognized for customer service excellence by the Customer Service Institute of America

Top-Rated Customer Focused Innovations

Merrill Edge received top honors from The Customer Service Institute of America, winning the 2017 International Service Excellence Award in the Customer Focused Innovations category.Footnote 6 Learn more about The Customer Service Institute of America 2017 International Service Excellence Award winners
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Footnote 
Merrill Edge was one of 19 brokers evaluated in the Barron's 2018 Best Online Broker Survey, March 26, 2018. Barron's evaluated firms in—Trading Experience & Technology, Usability, Mobile, Range of Offerings, Research Amenities, Portfolio Analysis & Reports, Customer Service, Education, Security and Costs-to rate the firms. Merrill Edge earned the top overall score of 32.7 out of a possible 40. Learn more at http://webreprints.djreprints.com/54692.html. Barron's is a trademark of Dow Jones & Co., L.P. All rights reserved. Reprinted with permission of Barron's. The ranking or ratings shown here may not be representative of all client experiences because they reflect an average or sampling of the client experiences. These rankings or ratings are not indicative of any future performance or investment outcome.
Footnote 
J.D. Power 2017 Certified Contact Center ProgramSM recognition is based on successful completion of an audit and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc. The ranking or ratings shown here may not be representative of all client experiences because they reflect an average or sampling of the client experiences. These rankings or ratings are not indicative of any future performance or investment outcome.
Footnote 
Merrill Edge was ranked #1 overall (tied with Fidelity) out of 7 online brokers by Kiplinger's Personal Finance's "Best Online Brokers," survey October 2017. To be included, firms had to offer online trading of stocks, ETFs, funds and individual bonds. Results based on ratings in the following categories: Total Commissions Score, Breadth of Investment Choices, Tools, Research, Ease of Use, Mobile Access, and Advisory Services. Learn more at http://www.kiplinger.com/slideshow/investing/T023-S002-best-online-brokers-2017/index.html from Kiplinger's Personal Finance, October 2017 © 2017 The Kiplinger Washington Editors. Used under License. The ranking or ratings shown here may not be representative of all client experiences because they reflect an average or sampling of the client experiences. These rankings or ratings are not indicative of any future performance or investment outcome.
Footnote 
Institutional Investor magazine announced BofA Merrill Lynch Global Research as one of the top global research firms from 2011-2017 based on surveys held throughout the year. The magazine creates rankings of the top research analysts in a wide variety of specializations, drawn from the choices of portfolio managers and other investment professionals at more than 1,000 firms. BofA Merrill Lynch Global Research is equity research produced by Merrill Lynch, Pierce, Fenner & Smith Incorporated (MLPF&S) and/or one or more of its non-U.S. affiliates. MLPF&S is a registered broker-dealer, Member SIPC, and wholly owned subsidiary of Bank of America Corporation. For more information about this award, go to https://www.institutionalinvestor.com/article/b15x58zthqmjry/the-worlds-best-research-firm. The ranking or ratings shown here may not be representative of all client experiences because they reflect an average or sampling of the client experiences. These rankings or ratings are not indicative of any future performance or investment outcome.
Footnote 
Merrill Edge was evaluated as one of 13 online brokers in StockBrokers.com 2018 Online Broker Review published on February 20, 2018. StockBrokers.com evaluated brokers using 292 variables across 10 categories. The Best In Class rating recognizes brokers that ranked in the top 5 in that category. Merrill Edge Stock Story received the industry award for the #1 New Tool. Learn more at https://www.stockbrokers.com/annual-broker-review. The ranking or ratings shown here may not be representative of all client experiences because they reflect an average or sampling of the client experiences. These rankings or ratings are not indicative of any future performance or investment outcome.
Footnote 6 Merrill Edge was named the "Winner" in the Customer Focused Innovations category by the Learn more about the 2016 International Service Excellence Award winners from Customer Service Institute of America in 2017. The judging criteria is based on an onsite interview, the balanced scorecard methodology, review of the organizations to determine if the customer is the focus of the business and how that is supported through culture, processes, procedures, training, hiring practices and daily actions. The ranking or ratings shown here may not be representative of all client experiences because they reflect an average or sampling of the client experiences. These rankings or ratings are not indicative of any future performance or investment outcome.

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