Awards & Recognition

Recognized for
excellence
See what critics are saying about Merrill Edge®
Kiplinger's 4.5 out of 5 stars. #1 for "Best Online Brokers" 2017 Footnote 3 Merrill Edge's Call Centers have been recognized by J.D. Power for providing "An Outstanding Customer Service Experience" Footnote 2 - J.D. Power
At Merrill Edge, we've been hard at work creating an investment experience to simplify your financial life—giving you access to the convenience of Bank of America banking and the investing insights of Merrill Lynch. And people are taking notice.

Kiplinger's Best Online Brokers 2017

Ranked #1 for "Best Online Brokers"

Merrill Edge was ranked #1 by Kiplinger's for "Best Online Brokers" 2017, earning 4.5 out of 5 stars overall. We also took the #1 spot for "Tools, Research and Mobile Access."Footnote 3

Barron's 2017 Best Online Brokers. 4 out of 5 stars.

One of the best online brokers

Merrill Edge received 4 out of 5 stars from Barron's 2017 Best Online Brokers Survey for 4 years in a row (2014, 2015, 2016, 2017).Footnote 1 We also earned top honors in these key areas: Long-Term Investing (4 out of 5 stars), Investor Education (4 out of 5 stars), Mobile (4.8 out of 5 stars) and In-Person Service (4.5 out of 5 stars).

Rated an outstanding customer service experience by JD Power

An outstanding customer service experience

Merrill Edge's Contact Centers have been recognized by J.D. Power for providing "An Outstanding Customer Service Experience" for the Live Phone channel for 6 years in a row.Footnote 2

Ranked #1 Global Research Firm by Institutional Investor

#1 Global Research Firm
for 6 straight years

One of the most respected research organizations

BofA Merrill Lynch Global Research was awarded #1 Global Research Firm for the sixth straight year by Institutional Investor.Footnote 4

Learn more about our investment research

Rated best in class for online investing and banking by StockBrokers.com

Best in Class for "Customer Service"

  • Merrill Edge received Best in Class for "Customer Service" (2014, 2015, 2016, 2017)
  • Merrill Edge received 4.5 out of 5 stars - "Customer Service" (2016, 2017)

Recognized for customer service excellence by the Customer Service Institute of America

Recognized for customer service excellence

Merrill Edge received top honors from The Customer Service Institute of America, winning the 2016 International Service Excellence Award (in the Contact Center Category).Footnote 6 Learn more about The Customer Service Institute of America 2016 International Service Excellence Award winners
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Footnote 
Merrill Edge was one of 16 brokers evaluated in the Barron's 2017 Best Online Broker Survey, March 18, 2017. Barron's evaluated firms in 8 categories to rate and rank the firms in those categories, by investor type and provide an overall rating & ranking. Learn more at http://webreprints.djreprints.com/53278.html Barron's is a trademark of Dow Jones & Co., L.P. All rights reserved. Reprinted with permission of Barron's.
Footnote 
J.D. Power 2016 Certified Contact Center ProgramSM recognition is based on successful completion of an audit and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc.
Footnote 
Merrill Edge was named by Kiplinger's Personal Finance as one of the seven "Best Online Brokers," October 2017. To be included, firms had to offer online trading of stocks, ETFs, funds and individual bonds. Learn more at http://www.kiplinger.com/slideshow/investing/T023-S002-best-online-brokers-2017/index.html from Kiplinger's Personal Finance, October 2017 © 2017 The Kiplinger Washington Editors. Used under License.
Footnote 
Institutional Investor magazine announced BofA Merrill Lynch Global Research as the Top Global Research Firm for 2011-2016 based on surveys held throughout the year. The magazine creates rankings of the top research analysts in a wide variety of specializations, drawn from the choices of portfolio managers and other investment professionals at more than 1,000 firms. For more information about this award, go to http://www.institutionalinvestor.com/Article/3646543/ResearchArticle.html.
Footnote 5 Merrill Edge was evaluated as one of 16 online brokers in StockBrokers.com 2017 Online Broker Review published on February 21, 2017. StockBrokers.com evaluated brokers using 308 variables across 10 categories. Learn more at Learn more about the online broker award Merrill Edge received from StockBrokers.com by visiting http://www.stockbrokers.com/review/merrilledge.

Footnote 6 Merrill Edge was named the "Winner" in the Contact Center category by the Learn more about the 2016 International Service Excellence Award winners from Customer Service Institute of America in 2016. Competitors are evaluated on the 27 attributes of the International Customer Service Standard 2015:2020 and must meet initial assessment criteria to qualify for an onsite visit.

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