Awards & Recognition

Recognized for
excellence
See what critics are saying about Merrill Edge®.
At Merrill Edge, we've been hard at work creating an investment experience to simplify your financial life—giving you access to the convenience of Bank of America banking and the investing insights of Merrill Lynch. And people are taking notice.

Barron's 2017 Best Online Brokers. 4 out of 5 stars.

One of the best online brokers

Merrill Edge received 4 out of 5 stars from Barron's 2017 Best Online Brokers Survey for 4 years in a row (2014, 2015, 2016, 2017).1 We also earned top honors in these key areas: Long-Term Investing (4 out of 5 stars), Investor Education (4 out of 5 stars), Mobile (4.8 out of 5 stars) and In-Person Service (4.5 out of 5 stars).

Rated an outstanding customer service experience by JD Power

An outstanding customer service experience

Merrill Edge's Contact Centers have been recognized by J.D. Power for providing "An Outstanding Customer Service Experience" for the Live Phone channel for 6 years in a row.2

Kiplinger's Best Online Brokers 2016

One of the "Best Online Brokers"

Merrill Edge was recognized as one of the "Best Online Brokers" by Kiplinger's Personal Finance 2016, outperforming Schwab, E*Trade and Vanguard. We are also top ranked for commissions and fees, tools and research.3

Ranked #1 Global Research Firm by Institutional Investor

#1 Global Research Firm
for 6 straight years

One of the most respected research organizations

BofA Merrill Lynch Global Research was awarded #1 Global Research Firm for the sixth straight year by Institutional Investor.4

Learn more about our investment research

Rated best in class for online investing and banking by StockBrokers.com

Best in Class for "Customer Service"

  • Merrill Edge received Best in Class for "Customer Service" (2014, 2015, 2016, 2017)
  • Merrill Edge received 4.5 out of 5 stars - "Customer Service" (2016, 2017)

Recognized for customer service excellence by the Customer Service Institute of America

Recognized for customer service excellence

Merrill Edge received top honors from The Customer Service Institute of America, winning the 2014 International Service Excellence Award in the Contact Center Category.6 Learn more
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Merrill Edge was one of 16 brokers evaluated in the Barron's 2017 Best Online Broker Survey, March 18, 2017. Barron's evaluated firms in 8 categories to rate and rank the firms in those categories, by investor type and provide an overall rating & ranking. Learn more at http://webreprints.djreprints.com/53278.html Barron's is a trademark of Dow Jones & Co., L.P. All rights reserved. Reprinted with permission of Barron's.
2 J.D. Power 2016 Certified Contact Center ProgramSM recognition is based on successful completion of an audit and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc.

3 Merrill Edge was named by Kiplinger's Personal Finance as one of the seven "Best Online Brokers," August 2016. To be included, firms had to offer online trading of stocks, ETFs, mutual funds and bonds. Learn more at http://www.kiplinger.com/article/investing/T047-C000-S002-best-of-the-online-brokers-2016.html. From Kiplinger's Personal Finance, August 2016 © 2016 The Kiplinger Washington Editors. Used under License.

Institutional Investor magazine announced BofA Merrill Lynch Global Research as the Top Global Research Firm for 2011-2016 based on surveys held throughout the year. The magazine creates rankings of the top research analysts in a wide variety of specializations, drawn from the choices of portfolio managers and other investment professionals at more than 1,000 firms. For more information about this award, go to http://www.institutionalinvestor.com/Article/3646543/ResearchArticle.html.
5 Merrill Edge was evaluated as one of 16 online brokers in StockBrokers.com 2017 Online Broker Review published on February 21, 2017. StockBrokers.com evaluated brokers using 308 variables across 10 categories. Learn more at http://www.stockbrokers.com/review/merrilledge.

6 Merrill Edge was named the "Winner" in the Contact Center category by the Customer Service Institute of America in 2014. Competitors are evaluated on the 25 attributes of the International Customer Service Standard and must meet initial assessment criteria to qualify for an onsite visit. Learn more

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