Awards & Recognition

Recognized for
See what critics are saying about Merrill Edge®.
At Merrill Edge, we've been hard at work creating an investment experience to simplify your financial life—giving you access to the convenience of Bank of America banking and the investing insights of Merrill Lynch. And people are beginning to take notice.

Barron's 2016 Best Online Brokers. 4 out of 5 stars.

One of the best online brokers

Merrill Edge received 4 out of 5 stars rating from Barron's 2016 Best Online Brokers Survey for 3 years in a row (2014, 2015, 2016).1 We also earned top honors in these key areas for 4 years in a row (2013, 2014, 2015, 2016): Best for Long-Term Investing (4 stars) and Best for In-Person Service (4 stars).

Rated an outstanding customer service experience by JD Power

An outstanding customer service experience

Merrill Edge Contact Centers have been recognized by J.D. Power for providing "An Outstanding Customer Service Experience," for the Live Phone Channel for five years in a row.2

Kiplinger's Best Online Brokers 2016

One of the "Best Online Brokers"

Merrill Edge was recognized as one of the "Best Online Brokers" by Kiplinger's Personal Finance 2016, outperforming Schwab, E*Trade and Vanguard. We are also top ranked for commissions and fees, tools and research.3

Ranked #1 Global Research Firm by Institutional Investor

One of the most respected research organizations

BofA Merrill Lynch Global Research was awarded #1 Global Research Firm for the fifth straight year by Institutional Investor.4

Learn more about our investment research

Rated best in class for online investing and banking by

Ranked #1 for Customer Service and Banking Services

"Every broker rep we spoke to was friendly, knowledgeable, and professional. It is very apparent Merrill Edge trains its staff well and understands what it takes to provide consistent, high-quality support for its clients." ( 2/15/2016)5

  • "Best-in-Class" Distinction for "Commissions and Fees" (2016)
  • Ranked #1 for live chat & phone support (2016)
  •'s Industry Award, ranking #1 for Banking Services for three years in a row
Learn how we connect your investing and banking accounts

Recognized for customer service excellence by the Customer Service Institute of America

Recognized for customer service excellence

Merrill Edge received top honors from The Customer Service Institute of America, winning the 2014 International Service Excellence Award in the Contact Center Category.6 Learn more
Ready to get started?
Call 24 hours a day, 7 days a week
600 dollar IRA offer
Get up to $600 when you enroll, open and fund a new Merrill Edge® investment account or IRA.
How to qualify
1 Merrill Edge was one of 16 brokers evaluated in the Barron's 2016 Best Online Broker Survey, March 19, 2016. Barron's evaluated firms in 8 categories to rate and rank the firms in those categories, by investor type and provide an overall rating & ranking. Learn more at Barron's is a trademark of Dow Jones & Co., L.P. All rights reserved. Reprinted with permission of Barron's.

2 For J.D. Power 2015 Certified Contact Center ProgramSM information, visit

3 Merrill Edge was named by Kiplinger's Personal Finance as one of the seven "Best Online Brokers," August 2016. To be included, firms had to offer online trading of stocks, ETFs, mutual funds and bonds. Learn more at From Kiplinger's Personal Finance, August 2016 © 2016 The Kiplinger Washington Editors. Used under License.

4 Institutional Investor magazine announced BofA Merrill Lynch Global Research as the Top Global Research Firm for 2011, 2012, 2013, 2014 and 2015 based on surveys held throughout the year. The magazine creates rankings of the top research analysts in a wide variety of specializations, drawn from the choices of portfolio managers and other investment professionals at more than 1,000 firms. For more information about this award, go to

5 Merrill Edge was evaluated as one of 13 online brokers in 2016 Online Broker Review published on February 16, 2016. evaluated brokers using 295 variables across 10 categories. Learn more at

6 Merrill Edge was named the "Winner" in the Contact Center category by the Customer Service Institute of America in 2014. Competitors are evaluated on the 25 attributes of the International Customer Service Standard and must meet initial assessment criteria to qualify for an onsite visit. Learn more

The third-party trademarks appearing herein are the property of their respective owners.