Awards & Recognition

Recognized for
See what critics are saying about Merrill Edge®.
At Merrill Edge, we've been hard at work creating an investment experience to simplify your financial life—giving you access to the convenience of Bank of America banking and the investing insights of Merrill Lynch. And people are beginning to take notice.

Barron's 2014 Online Brokerage Review - 4 Stars

One of the best online brokers

Merrill Edge received a 4-star rating from Barron's Online Brokerage Review.1 We also earned top honors in these key areas: Best for Long-Term Investing (4 stars) and Best for In-Person Service (4 stars).

"Merrill Edge has made a huge effort to combine the banking and brokerage experience through its relationship with Bank of America."


Rated an outstanding customer service experience by JD Power

An outstanding customer service experience

Merrill Edge Contact Centers have been recognized by J.D. Power for providing "An Outstanding Customer Service Experience," for the Live Phone Channel for four years in a row.2

Kiplinger's Best Online Brokers 2014

One of the "Best Online Brokers"

Merrill Edge was recognized as one of the "Best Online Brokers" by Kiplinger's Personal Finance, December 2014. We also earned top honors for our tools (5 out of 5 stars), website (4.5 out of 5 stars) and mobile (4 out of 5 stars).3

Ranked #1 Global Research Firm by Institutional Investor

One of the most respected research organizations

BofA Merrill Lynch Global Research was awarded #1 Global Research Firm for the fourth straight year by Institutional Investor.4

Learn more about our investment research

Rated best in class for online investing and banking by

Best in class for online investing and banking

The 2014 Online Broker Review gave Merrill Edge its highest overall ranking ever.5

  • Ranked #3 overall with 4.5 stars
  • "Best-in-Class" Distinction: Customer Service (5 stars), BofA Merrill Lynch Global Research (4.5 stars), Commissions & Fees (3.5 stars)
  • Industry Awards: Ranked #1 in Banking Services
Learn how we connect your investing and banking accounts

Recognized for customer service excellence by the Customer Service Institute of America

Recognized for customer service excellence

Merrill Edge received top honors from The Customer Service Institute of America, winning the 2014 International Service Excellence Award in the Contact Center Category.6 Learn more
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1 (2014) Merrill Edge was evaluated against 20 others in the 2014 Barron's Online-Broker review, March 15, 2014. Learn more at Barron's is a trademark of Dow Jones & Co., L.P. All rights reserved. Reprinted with permission of Barron's.

2 For J.D. Power 2014 Certified Contact Center ProgramSM information, visit

3 Merrill Edge was named by Kiplinger's Personal Finance as one of the ten "Best Online Brokers," December, 2014. To be included, firms had to offer online trading of stocks, ETFs, mutual funds and bonds. Learn more at From Kiplinger's Personal Finance, December, 2014. © 2014 The Kiplinger Washington Editors. All rights reserved. Used by permission and protected by the Copyright Laws of the United States. The printing, copying, redistribution, or retransmission of this Content without express written permission is prohibited.

4 Institutional Investor magazine announced BofA Merrill Lynch Global Research as the Top Global Research Firm for 2011, 2012, 2013 and 2014, based on surveys held throughout the year. The magazine creates rankings of the top research analysts in a wide variety of specializations, drawn from the choices of portfolio managers and other investment professionals at more than 1,000 firms. For more information about this award, go to

5 Merrill Edge was evaluated as one of 15 online brokers in 2014 2015 Online Broker Review published on February 17, 2015. Learn more at

6 Merrill Edge was named the "Winner" in the Contact Center category by the Customer Service Institute of America in 2014. Competitors are evaluated on the 25 attributes of the International Customer Service Standard and must meet initial assessment criteria to qualify for an onsite visit. Learn more

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