Be cyber-secure: Protecting your family online

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Ideas and best practices to help you protect your finances and personal information in the current environment.
Last year, coronavirus disrupted many aspects of daily living and led to changes that touched all facets of our lives, including remote working, learning and social lives. As we continue to seek information from trusted sources and rely more than ever on online platforms to communicate with friends, family and loved ones, despite the gradual reopening of businesses and restrictions being lifted, criminals are attempting to capitalize on our changed circumstances. Established cyber security scams, such as spoofed websites and phishing emails, are being repurposed to offer vaccine information or safety resources while delivering malware or stealing personal information.
"Misinformation and uncertainty opened the door for an increase in criminal activity over past year. As many people continue to learn or work remotely, it's important to encourage cyber best practices at home," says Craig Froelich, Chief Information Security Officer for Bank of America. "Ensuring your home network and account passwords are strong are two basic steps that can improve your family's cyber security."
Misinformation and uncertainty opened the door for an increase in criminal activity over past year. As many people continue to learn or work remotely, it's important to encourage cyber best practices at home.
— Craig Froelich,
Chief Information Security Officer,
Bank of America

Recent cyber scams include:

  • A downloadable app for tracking coronavirus cases, which resembles maps created by legitimate public health institutions but contains malware that can infect or freeze devices.
  • Phishing scams, in which fraudulent emails that appear to come from the World Health Organization, the Centers for Disease Control or charitable organizations request personal information or urge recipients to click on malware-infected links.
  • Robocalls offering assistance with government stimulus payments, in which personal information is requested.
Despite these concerns, you can protect your personal information and devices by following a few essential cyber security practices and by familiarizing yourself with the most prevalent types of cyber crimes.
As the coronavirus has us seeking information online to help protect and care for our families and loved ones, and spending more time working from home, it helps to remember the key ways cyber criminals try to take advantage of us.

How to proactively protect your personal information and devices

Only use wireless networks that are secured and require a password. Be sure to change the password on your home router from the factory setting, and create a new password that is at least eight characters long.
Avoid using public Wi-Fi networks. If you must rely on a public network, use a virtual private network (VPN).
Don't fall for the bait. Verify the URL of any site you visit.
Don't respond to emails from unknown senders or click on any links embedded in these messages.
Verify messages even if you know the recipient. Cyber criminals use social engineering to impersonate people you may know through email or social messaging. Call the sender if you see anything suspicious in the message.
Keep your systems and software updated. System and software updates ensure that the latest security patches are installed on your devices.

If you suspect you've been targeted:

Don't delay. Acting quickly after an incident can help minimize damages.
Call the police and file reports with the relevant local authorities.
Document everything about the incident. The more information you have, the better armed you will be to assist an investigation by your company and law enforcement officials, and the better prepared you will be against future incidents.
Change all passwords that may have been breached.
Contact your bank to freeze transactions as soon as you can.
Reach out to friends and family to be on the alert for suspicious communications that appear to have been sent by you.
Monitor your bank accounts for suspicious activity in the aftermath of an incident.

Stay connected, stay protected.

To help keep your account information safe and secure during this period, make sure your contact information is up to date and set up security and account alerts so we can stay in touch. Remember, if we need to reach out to you, we'll NEVER ask for personal or financial information or an access code through email, text, or unsolicited calls. Visit our Security Center or the Federal Trade Commission's Coronavirus Scam Tips for tips on how to recognize potential scams and learn more about how to keep your accounts safe.
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